Cisco ASR1002-HX Smart Net 8x5xNBD Service

Keep a Cisco ASR1002-HX router under Cisco Smart Net Total Care coverage with an 8x5xNBD service level. Coverage is intended for environments that need Cisco technical assistance during standard business hours and a next-business-day replacement response for eligible failed hardware. It applies to the ASR1002-HX system rather than supplying a router, interface module, power supply, or software license. The ASR1002-HX is a fixed-configuration Cisco ASR 1000 Series router platform identified with four 10 Gigabit Ethernet and four 1 Gigabit Ethernet interfaces. Its port mix suits routed WAN edge, Internet edge, aggregation, and high-throughput branch or regional-site roles where 10 Gigabit uplinks coexist with 1 Gigabit Ethernet connections. A support entitlement matched to the installed system helps retain access to manufacturer support for the router platform already in service. CON-NCJT-ASR10S2H uses the 8 hours per day, 5 days per week, next-business-day service tier. This tier differs from around-the-clock response coverage by aligning support availability and replacement response to business-day operations. Select it when the covered ASR1002-HX system requires Cisco support continuity and next-business-day replacement handling, but the site does not require a 24-hour support schedule.