Cisco SD-L14HR-A900A128 ASR 900 24x7x4 Hardware Support

Keep Cisco ASR 900 route/switch hardware under an enhanced hardware service entitlement built for continuously operated network environments. The 24x7x4 service level provides 24-hour, seven-day coverage with a four-hour hardware replacement service target, helping network teams address a qualifying hardware issue without waiting for standard business-hour support windows. SD-L14HR-A900A128 applies hardware-focused coverage to the ASR 900 route/switch platform. It is intended for deployed equipment that requires an active service relationship, rather than as a replacement for the underlying router or switch. The service designation identifies enhanced FCM hardware coverage, making the hardware-service scope and response level the central selection criteria. Use this entitlement where ASR 900 infrastructure carries production traffic and an extended coverage schedule is required. The 24x7x4 level distinguishes it from service options with narrower access hours or a longer hardware response target. Match the entitlement to the installed ASR 900 hardware and the required support term before placing it against an existing service contract.