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Create Free Business Account| Product Supported | HP Server models 870208-001, 870208-421, 870210-421, 873830-421 |
| Provided Support | Parts replacement, phone support and repair |
| Service Type | Maintenance |
| Remote Onsite | On-site |
| Service Duration | 3 Year |
| Service Sub Type | Electronic and Physical |
| Service Description | 24x7x4 Hour on-site maintenance with parts & labor |
| Service Response Time | 4 Hour response |
| Service Characteristic | Parts & Labor |
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Yes. This SKU provides the ASA 5500 UC Proxy license for 50 sessions and is paired with a three-year maintenance package that includes 24x7x4 Hour on-site response, parts replacement and phone support.
Comprehensive defective material retention allows you to retain failed components after replacement, subject to vendor program terms, helping with forensic analysis or disposal procedures required by your compliance policies.
The contract documents a 4 Hour response objective for on-site dispatch when incidents meet the vendor's defined critical severity criteria. Actual arrival times depend on location and access considerations.
Yes. Extensions or upgrades typically require a new order or an addendum to the contract; contact your Cisco reseller or account manager to review options and pricing.
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