Cisco SD-L1NBD-A99032HG CX Level 1 8x5 NBD Support Service

Maintain the ASR 9903 2T multirate routing platform under a defined Cisco CX Level 1 service tier. SD-L1NBD-A99032HG associates that platform with an 8x5xNBD support level, giving operations staff a named coverage option when they need ongoing assistance for the installed routing environment. It is a service entitlement rather than a physical chassis, interface, or spare component. The 8x5 designation sets the support window at eight hours per business day, five days per week. NBD identifies the next-business-day service level. Those two terms are the operational characteristics that separate this coverage choice from service levels with different hours or response timing. The CX Level 1 designation further identifies the support tier assigned to the covered routing environment. Use this entitlement where the covered multirate system needs the CX Level 1 level and the organization operates within an 8x5 support schedule. The association to the ASR 9903 2T multirate platform matters because service coverage must align with the installed system designation. Select it for that named platform and coverage level, not as networking hardware or as a substitute for a router component. The code combines the platform reference and service attributes in one ordering designation.