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Create Free Business Account| Shipping Weight | 0.00 lb |
| Product Supported | Cisco Catalyst IR1831 Rugged Series router |
| Support Hours | 8x7 support coverage |
| Covered Period | 5 years |
| Support Provided | Solution Support with 8x7 next-calendar-day service |
| Bundle Support Type | Cisco Solution Support |
| Service Characteristic | Next-calendar-day service |
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IR1831 identifies the Cisco Catalyst Rugged Series router model. CON-5SSNC-IR18319K is the ordering code for the associated five-year Solution Support entitlement, including 8x7 coverage and a next-calendar-day service designation. It is a support service, not router hardware.
CON-5SSNC-IR18319K includes a five-year Cisco Solution Support covered period for the Cisco Catalyst IR1831 Rugged Series router. Its service designation includes 8x7 support coverage and next-calendar-day service. The entitlement does not represent a physical router or accessory.
This service is for the Cisco Catalyst IR1831 Rugged Series router platform. Verify that the installed equipment is an IR1831 Rugged Series router and that the required coverage period and 8x7xNCD service level match the operational support requirement.
The 8x7xNCD designation identifies support coverage available eight hours per day, seven days per week, with a next-calendar-day service level. It differentiates this entitlement from support arrangements that use other coverage schedules or service timing designations.
