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Create Free Business Account| Shipping Weight | 0.00 lb |
| Product Supported | Cisco Catalyst 9200L 24-port switching |
| Covered Period | 3 years |
| Support Provided | 8x5 support with next-business-day replacement |
| Service Characteristic | CX Level 2 with 8x5xNBD coverage |
| Service Type | Hardware support service |
| Delivery Method | Technical support with next-business-day replacement coverage |
| Service Duration | 3-year service term |
| Service Description | CX Level 2 support service for Catalyst 9200L 24-port switching |
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Catalyst 9200L names the Cisco switch platform family covered by the service. CON-L2NB3-C920L24X is the ordering code for a specific three-year CX Level 2 entitlement with 8x5 support and next-business-day replacement coverage for the stated 24-port platform scope.
The entitlement provides 8x5xNBD coverage: support during an eight-hours-per-day, five-days-per-week schedule and next-business-day replacement coverage. This service profile fits organizations whose network operations and incident response are primarily handled during standard business days.
This service carries a three-year covered period. The term applies to the CX Level 2 8x5xNBD entitlement associated with the supported Catalyst 9200L 24-port switching scope, rather than changing the hardware capabilities of the switch.
Next-business-day replacement coverage fits access-layer deployments that need a defined replacement path but do not require round-the-clock response. It is commonly appropriate for staffed offices, branch locations, schools, and other sites where support activity is concentrated on business days.

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