Cisco Catalyst 1000 16-Port PoE CX Level 2 Support

Maintain service coverage for a Cisco Catalyst 1000 configuration with 16 Gigabit Ethernet ports, Power over Ethernet capability, an external power supply, and a 2X configuration. This 3-year CX Level 2 service term is intended for the specific Catalyst 1000 hardware configuration named in the service description, rather than for a general switch category. The service provides 8x5 coverage: support applies during standard business-hour coverage windows on business days. Its next-business-day element establishes the service level for covered hardware events, making it suitable where the network can operate under a business-hours support model but requires a defined next-business-day service path. CON-L2NB3-C10162EL combines the three-year term, CX Level 2 designation, and 8x5 next-business-day coverage for the supported Catalyst 1000 16-port GE PoE external-power configuration. Match the covered switch configuration, including its port count, PoE capability, external-power arrangement, and 2X designation, before associating the service with deployed equipment. The contract applies to the named Catalyst 1000 platform configuration and carries a service scope distinct from hardware supplied separately.