Cisco 2RC-DW Webex Contact Center Connector License

Connect 2Ring DW to Cisco Webex Contact Center with an entitlement measured for each agent or supervisor concurrently using the connector. Cisco 2RC-DW-V2 is cloud collaboration software rather than endpoint equipment, and it represents a single concurrent-use licensing unit. The connector designation matters where a Webex Contact Center environment requires the 2Ring DW integration instead of a standalone communication application. Use this license when sizing access for contact-center roles that need the 2Ring DW and Webex Contact Center connection. Because the measure is concurrent agents or supervisors, the required quantity follows the maximum number of those roles expected to use the connector at the same time. This makes the entitlement relevant to environments where agent and supervisor access must be counted against a shared concurrent-use capacity. This item is specifically tied to Webex Contact Center and explicitly covers both agent and supervisor use under the same concurrent-use metric. The 2RC-DW designation names the model, while the -V2 ordering form identifies the orderable code for the same product. Select the complete ordering code when the required integration is 2Ring DW with Cisco Webex Contact Center and licensing must be measured by concurrent role use.