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Create Free Business Account| Mpn | CPCES-CO-PREMIUM-1555W-NGFW-ADD |
| Product Supported | 1555W NGFW Security Appliance |
| Provided Support | Vendor engineering collaboration and prioritized case escalation |
| Service Type | Premium Collaborative Enterprise Support |
| Remote Onsite | Remote with vendor-coordinated onsite as required |
| Service Duration | 1 year |
| Service Location | Global (subject to local availability and contract terms) |
| Service Description | One-year premium collaborative support add-on for Check Point 1555W NGFW appliance |
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This premium add-on provides prioritized support and vendor guidance; it complements existing maintenance that governs access to software updates and upgrades. Verify active licensing for software delivery entitlements.
Cases under this entitlement receive prioritized routing and escalation to senior Check Point engineering; exact SLA timelines depend on your underlying maintenance contract and regional terms.
Yes. The offering is suited for firmware rollouts and configuration changes where vendor collaboration and pre/post-migration troubleshooting reduce risk.
Each entitlement is designated for a specific appliance. For multi-appliance coverage, procure additional entitlements or discuss consolidated support options with your Check Point account team.
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