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Create Free Business Account| Mpn | CPCES-CO-STD-MLS202-PROMO-ADD |
| Vendor | Check Point |
| Category | software-services/professional-services |
| Product Name | Collaborative Enterprise Support - Standard Add-on for MLS202 Promo Appliance |
| Provided Support | Technical support and coordinated case handling |
| Service Characteristic | Operational guidance, case documentation, and standard escalation procedures |
| Service Type | Collaborative Enterprise Support — Standard (add-on) |
| Remote Onsite | Remote |
| Service Duration | Matches primary appliance contract term |
| Service Location | Customer site (remote delivery primary) |
| Service Description | Structured remote technical support with coordinated case management and operational guidance |
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Standard focuses on coordinated case management, remote troubleshooting, and operational guidance. Elite adds prioritized engineering escalation and more direct access to senior engineers; Standard is the more cost-conscious option for steady-state operations.
The Standard add-on is delivered primarily via remote support with coordinated case handling and documentation to complement your existing appliance contract.
Yes. Standard includes guidance for applying patches and policy changes and documents recommended remediation steps, but it does not guarantee priority engineering involvement reserved for Elite.
Upgrades are typically handled through your Check Point sales or account team and can be aligned to contract renewal periods; consult your Check Point representative for options and timing.
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