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Create Free Business Account| Mpn | CPCES-CO-ELT-QLS250-PROMO-ADD |
| Vendor | Check Point |
| Category | software-services/professional-services |
| Product Name | Collaborative Enterprise Support - Elite for QLS250 Promo Appliance |
| Provided Support | Technical support and engineering escalation |
| Service Characteristic | Collaborative cross-team case ownership and remediation documentation |
| Service Type | Collaborative Enterprise Support — Elite (add-on) |
| Remote Onsite | Remote |
| Service Duration | Matches primary appliance contract term |
| Service Location | Customer site (remote delivery primary) |
| Service Description | Priority remote support with coordinated engineering escalation and post-incident reporting |
Business account holders on Professional Services typically save 9% vs. retail pricing. Create a free account to see your price.
Elite provides prioritized remote engineering escalation, coordinated case ownership across appliance and software teams, and post-incident technical reports. It is delivered as a subscription add-on that aligns with your primary appliance contract.
Yes. The Elite add-on is designed to map to and extend the existing appliance support contract rather than replace it, preserving continuity of coverage.
This offer is delivered primarily via remote engineering engagement. If on-site services are required, they should be requested separately and arranged through your Check Point account team.
Elite shortens escalation paths to senior engineers, provides coordinated cross-team remediation, and supplies documented incident reports—delivering measurable operational resilience and faster time-to-resolution for critical appliances.
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