SP-SW-PLT-4 includes four years of hardware maintenance coverage for eligible Certes Networks equipment and 24/7/365 technical phone support. It is a support entitlement and does not itself include a hardware appliance or a software licence.

CERTES NETWORKS SP-SW-PLT-4 provides a covered period of four years. During that period, the stated support provision is technical phone assistance available 24 hours a day, seven days a week, 365 days a year.

SP-SW-PLT-4 specifies hardware maintenance and 24/7/365 technical phone support. On-site service, replacement handling, repair procedures, and the exact covered equipment are governed by the applicable Certes Networks maintenance terms for the eligible product.