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Create Free Business Account| Response Time | 4 hour onsite response |
| Product Supported | 1YR ESS 4HR ONSITE SUP RNWL G720 SWCH |
| Support Hours | 4 hour onsite response SLA |
| Bundle Support | Renewal for existing G720 support contracts |
| Covered Period | 1 year |
| Provided Support | Essential 4 Hour Onsite Support — Renewal |
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The 4 hour SLA specifies an onsite technician arrival within four hours of case validation and dispatch for covered hardware emergencies; actual arrival is subject to geographic and local logistics constraints defined in the service terms.
This SKU is sold as a renewal (RNWL) to extend existing Essential 4 hour onsite support coverage for G720 switches; new coverage purchases should use the corresponding initial support SKU.
Priority escalation elevates the case to Brocade’s higher‑tier technical teams and engineering resources to accelerate diagnostics and replacement authorization when standard workflows do not resolve the fault quickly.
The renewal focuses on hardware response and onsite repair; software patches or configuration services beyond restoring hardware functionality are handled through separate support agreements or professional services.
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