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Create Free Business Account| Provided Support | New releases update, web knowledge base access, phone support, repair, parts replacement, replacement |
| Service Response Time | 4 Hour |
| Service Location | On-site |
| Service Sub Type | Physical and electronic |
| Service Main Type | Exchange |
| Service Characteristic | Parts & labor |
| Brand Name | Cisco |
| Manufacturer | Cisco Systems, Inc. |
| Manufacturer Part Number | CON-OSP-AIR3CAZ9 |
| Product Type | Service |
| Service Name | BACKUP SERVER 995B REP TO VX SUB 1MO |
| Service Description | 24 x 7 x 4 Hour On-site Exchange Parts & Labor |
| Service Name Extended | SMARTnet Onsite - Extended Service |
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It is a service entitlement, not a hardware appliance or software license.
The service is structured around 24 x 7 x 4 Hour on-site exchange coverage with parts and labor support.
Yes. The service description includes repair, parts replacement, and replacement support.
Backup infrastructure sits close to recovery operations, so faster on-site response helps reduce downtime and protect continuity.

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