AVAYA WFO R15 Midmarket Contact Recording and Quality Monitoring Bundle

Bring contact recording and quality monitoring together for midmarket workforce operations with a single Release 15 software bundle. The CR capability addresses recording requirements, while QM provides the quality-monitoring function needed to review service activity. This combination suits contact-center environments that need recording and quality functions to operate as related parts of the workforce optimization stack. AVAYA positions the package for midmarket use rather than as a general-purpose communications application. Its scope is focused on the CR and QM functions named in the bundle, making it relevant where recorded contact activity must be paired with a structured quality-monitoring capability. Release alignment matters when the surrounding workforce optimization environment is standardized on a particular software release. Part 386067 supplies the WFO R15 midmarket CR/QM bundle. Within the WFO family, the distinguishing characteristics are its Release 15 designation, its midmarket positioning, and its combination of contact recording with quality monitoring. It is a software offering, not a physical communications appliance, and should be selected where the required function is the paired recording and quality-management scope represented by CR/QM.