AVAYA WFO R15.2 Quality Monitoring and WFM SDK

Support application-development work associated with Avaya Workforce Optimization Quality Monitoring and Workforce Management using the R15.2 software development kit. The package is scoped to the QM and WFM portions of the WFO environment, giving technical teams a named SDK release when their project concerns those operational functions. It is software rather than a hardware appliance, with no physical installation footprint. Quality Monitoring and Workforce Management address separate contact-center operational areas: QM concerns review activities, while WFM concerns workforce planning and scheduling activities. The SDK groups those two WFO areas under one development-oriented package. It fits projects that need to build, extend, or connect software around WFO QM and WFM capabilities instead of projects seeking a standalone endpoint device. AVAYA 402876 identifies the SDK package for the R15.2 release. Its distinguishing scope is the pairing of QM and WFM with an SDK designation; it should not be treated as a general development environment, a physical accessory, or an end-user workstation application. Match the required WFO release and the intended QM/WFM development scope before deployment, because the package is explicitly identified for R15.2.