Avaya UPG ADV AGT DSKTP R1 SHRD CNTL 3YAN 283762

Name: Avaya UPG ADV AGT DSKTP R1 SHRD CNTL 3YAN 283762
Brand: AVAYA
SKU: 283762
Price: 24.13 USD
Availability: InStock

AVAYA|

MPN: 283762

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Key Features

Upgrade SKU: UPG ADV AGT DSKTP R1 SHRD CNTL (283762)
Function: Advanced Agent Desktop entitlement
Capability: Shared control / centralized session management
Target: Contact center and distributed agent deployments
Delivery: License upgrade entitlement

Extend the functionality of your Avaya agent desktops by applying the UPG ADV AGT DSKTP R1 SHRD CNTL upgrade (MPN 283762). This SKU provides the entitlement to move from a baseline agent desktop to the Advanced Agent Desktop feature set while enabling shared control capabilities for centralized session management. Ideal for contact centers and distributed support teams that require enhanced call handling, supervisory controls and tighter desktop orchestration without replacing client endpoints. The upgrade clarifies procurement by isolating advanced feature licensing from base seat licensing — letting infrastructure and procurement teams invest precisely in capabilities they need. Deploy this upgrade to reduce desktop fragmentation, simplify agent onboarding and maintain consistent policy controls across agent pools. Confirm compatibility and upgrade paths with your Avaya release notes and reseller before applying to production.

Ideal For

Upgrade contact center seats to advanced agent desktop features
Enable supervisors to control agent sessions centrally
Standardize desktop capability across multi-site support teams
Purchase advanced features without replacing existing agent clients

Why This Product

1Upgrades existing seats to advanced features instead of reinstalling clients
2Introduces shared control for centralized management versus per-seat control
3Isolates advanced feature cost compared with full-seat replacements
4Requires compatibility validation against Avaya release notes

Licensing

License Type

Upgrade License

Software General

Software Name

UPG ADV AGT DSKTP R1 SHRD CNTL

Healthcare General

Deployment Model

Unspecified

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Frequently Asked Questions

What does MPN 283762 enable?▾

MPN 283762 provides the upgrade entitlement for Avaya Advanced Agent Desktop with shared control capabilities, enabling centralized session management and advanced agent features.

Do I need to replace agent clients to use this upgrade?▾

Not necessarily. This SKU is an entitlement upgrade; verify client compatibility with Avaya release documentation and apply the upgrade per your environment's upgrade path.

Can this upgrade be applied to multi-site deployments?▾

Yes. The upgrade targets distributed contact center environments and is intended to standardize advanced features across multiple sites when applied consistently.

How do I confirm compatibility before purchasing?▾

Consult Avaya product release notes and your Avaya reseller or support contact to validate compatibility with your current Avaya software and endpoint versions.

Avaya UPG ADV AGT DSKTP R1 SHRD CNTL 3YAN 283762

Key Features

Ideal For

Why This Product

Licensing

Software General

Healthcare General

Purchasing this for your business?

Frequently Asked Questions

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Avaya UPG ADV AGT DSKTP R1 SHRD CNTL 3YAN 283762

Key Features

Ideal For

Why This Product

Licensing

Software General

Healthcare General

Purchasing this for your business?

Frequently Asked Questions

Related Products

Avaya 405819 3RD PARTY CTI ASAI LIC Fixed 1-Year Subscription

Avaya 405821 3RD PARTY CTI ASAI Fixed Subs 3-Year

Avaya 405807 3rd Party CTI CVLAN License

Avaya 3rd Party CTI CVLAN License 5-Year Fixed Subscription

Avaya 405817 3rd Party CTI DLG Fixed Sub 5-Year