Avaya UPG ADV WFO12 ADV WFO PK 235677

Preserve contact-center performance through planned upgrades and lifecycle events. This Avaya upgrade package (MPN 235677) provides one year of coverage for WFO12, designed to keep Workforce Optimization features available while you apply patches, migrate versions or validate integrations. The package prioritizes upgrade continuity and provides directed Avaya support to minimize agent downtime, accelerate issue resolution and preserve recorded data integrity. For infrastructure teams managing SLAs and reporting pipelines, this SKU reduces operational exposure by supplying a single-vendor path for upgrade-related incidents and technical guidance. Purchase this upgrade pack when you require formal upgrade entitlements, prioritized technical access and documented coverage for a defined 12 month term. For exact entitlement details and scope of assistance, coordinate with Avaya or your authorized reseller and reference MPN 235677.