Avaya 296181 UPG ADV WFO R15 SPH ANLY ADDL 3YAN

Keep workforce optimization analytics in step with your Avaya environment through an additional 3-year speech analytics entitlement. This product is intended for organizations that already rely on Avaya workforce optimization and need to preserve access to speech-driven insight without interrupting established review processes. Speech analytics gives contact center leaders a clearer view of customer interactions, agent behavior, and recurring service issues. When that capability is tied to a licensed add-on path, continuity matters. This entitlement helps maintain the analytical layer that supports coaching, quality management, and operational decision-making. For enterprises with mature contact center programs, the value is not just in collecting data — it is in keeping the same analysis framework available over time. That stability helps teams compare trends, monitor compliance-related interactions, and prioritize improvements with less friction. Choose this option when you need to extend an existing Avaya workforce optimization deployment with speech analytics coverage for a defined 3-year period. It is a targeted purchase for organizations that want dependable insight, controlled renewal planning, and a clear path for ongoing performance analysis.