Avaya 296179 UPG ADV WFO R15 SPH ANLY ADDL 1YPP

Strengthen quality oversight across your contact center with this Avaya WFO R15 speech analytics add-on, delivered as a one-year perpetual protection-style entitlement. It is designed for organizations that already run Avaya workforce optimization and want to expand analysis capabilities without reworking the underlying deployment. For operations leaders, the value is practical: more of the conversation becomes measurable. That means better visibility into customer sentiment, compliance risk, recurring call drivers, and coaching opportunities hidden inside agent interactions. Instead of relying only on sampled reviews, teams can push deeper into interaction data and focus QA effort where it matters most. This add-on fits environments where performance, governance, and service consistency are tied to measurable outcomes. It supports a more disciplined quality program, helping supervisors identify trends earlier and align coaching with real customer interactions. For procurement teams, the one-year term offers a controlled way to extend capability while preserving budget discipline. Choose this option when you need to add speech analytics capacity to an existing Avaya WFO R15 deployment and want a targeted upgrade path that keeps your contact center data working harder.