Avaya UPG ADV WFO R15 MIDMKT CR QM 1YPP

Support disciplined quality management in midmarket contact centers with this Avaya workforce optimization upgrade entitlement for R15 CR QM environments. It is built for organizations that need to maintain version alignment and preserve operational control while planning annual software updates. For supervisors and IT teams, the value is in keeping quality review processes stable as the environment evolves. Rather than introducing a new platform, this entitlement helps extend the life of an existing deployment while maintaining the upgrade path required for ongoing support and release planning. That makes it a practical fit for teams balancing customer experience, agent coaching, and compliance review under real operational constraints. The 1-year term gives procurement a clean renewal cycle, while technical teams retain a predictable path for maintaining compatibility across the contact center stack.