Avaya UPG ADV WFO R15 FTime Screen Recording 3Y

Add long-term screen recording capability to your Avaya Workforce Optimization environment with this R15 upgrade entitlement. It is designed for organizations that need persistent visibility into agent desktop activity so supervisors, quality teams, and compliance stakeholders can review interactions with greater context. For contact centers, screen recording adds an important layer beyond voice or interaction logs. It helps teams understand what agents saw, how workflows were followed, and where process friction may have affected the customer experience. That makes it easier to validate handling procedures, support coaching, and document operational events with more confidence. The three-year term is well suited to enterprises that want a longer planning horizon and a more stable software-services commitment. Because it is an Avaya upgrade, it is intended for environments already using the platform and looking to expand capability without disrupting established operations. For organizations where accountability, review depth, and continuity matter, this entitlement supports a more disciplined approach to workforce optimization.