Avaya UPG ADV WFO R15 FTIME SCRN RCDG 1YPP

Bring screen context into workforce optimization with Avaya Advanced Workforce Optimization R15 Full-Time Screen Recording package. Designed for contact centers that need more than audio alone, it helps capture what agents see and do during customer interactions, giving QA and compliance teams a fuller record for review. Screen recording adds precision to coaching and investigation workflows. Supervisors can review navigation steps, application usage, and on-screen actions alongside the interaction record, making it easier to identify process gaps and training needs. Compliance teams gain a stronger evidence trail when customer handling must be documented with greater detail. This 1-year package is a practical fit for organizations that already depend on Avaya and want to raise the standard of operational visibility. It supports teams where a missed click, incorrect workflow, or incomplete screen action can affect service quality, customer outcomes, or audit readiness. For environments where accountability matters, screen recording is a high-value layer of control.