Avaya UPG ADV WFO R15 ACRA PKG 1YPP

Name: Avaya UPG ADV WFO R15 ACRA PKG 1YPP
Brand: AVAYA
SKU: 345038
Price: 35.96 USD
Availability: InStock

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MPN: 345038

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$35.96$52.32

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Key Features

Support level: Preferred Support (1YPP)
Package type: Advanced Upgrade (ACRA) for WFO R15
Coverage term: 1 Year
Entitlement: Automated upgrade package access
Scope: Upgrade guidance and release-specific assistance
Intended use: Minimize upgrade-related operational risk

Reduce the operational risk of upgrading Avaya Workforce Optimization R15 by adopting the Advanced Upgrade (ACRA) package with one year of preferred support. This subscription focuses on preserving upgrade eligibility and providing vendor-assisted upgrade guidance for R15 ecosystems. The package is engineered for organizations that need predictable upgrade windows, entitlement for automated upgrade components, and a defined vendor path for resolving upgrade-related issues. Procurement teams will value the single-term clarity: one year of coverage that keeps systems eligible for automated upgrade packages and offers a prioritized route to Avaya technical resources. For architects and operations teams, the ACRA package minimizes unknowns during migration and update cycles by combining entitlement with procedural assistance from Avaya. Choose this when you plan near-term upgrade projects for WFO R15 and require vendor-backed assurances to reduce schedule slips and post-upgrade remediation effort.

Ideal For

Execute a phased upgrade of WFO R15 with vendor entitlements
Prepare a pre-upgrade validation runbook with Avaya support input
Reduce rollback risk during R15 minor/major updates
Coordinate multi-vendor integrations during an R15 upgrade

Why This Product

1Focused on upgrade entitlement versus general maintenance packages
2Includes automated upgrade package access not provided by basic tiers
3One-year term aligns procurement with upgrade project timelines
4Preferred support access for upgrade troubleshooting versus standard queues

Software General

Product Supported

Avaya Workforce Optimization R15

Support Warranty

Covered Period	1 Year
Provided Support	Preferred Support (1YPP)

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Frequently Asked Questions

What is included in the ACRA upgrade package for WFO R15?▾

The ACRA package provides one year of entitlement to Avaya’s Advanced Upgrade assistance for Workforce Optimization R15, including access to automated upgrade components and vendor guidance for upgrade execution.

Is on-site upgrade help included in this package?▾

This subscription covers entitlement and preferred vendor support for upgrades; any on-site professional services would be contracted separately through Avaya or an authorized partner.

Can I use this package if my WFO R15 entitlement has already lapsed?▾

To regain full upgrade entitlements, you should discuss options with Avaya or your reseller; reinstatement requirements vary and may require prior-term reconciliation.

How does this package reduce upgrade risk?▾

By preserving entitlements for automated upgrade components and providing preferred-level vendor guidance, the package reduces unknowns in the upgrade path and shortens time-to-resolution for upgrade issues.

Avaya UPG ADV WFO R15 ACRA PKG 1YPP

Key Features

Ideal For

Why This Product

Software General

Support Warranty

Purchasing this for your business?

Frequently Asked Questions

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Avaya UPG ADV WFO R15 ACRA PKG 1YPP

Key Features

Ideal For

Why This Product

Software General

Support Warranty

Purchasing this for your business?

Frequently Asked Questions

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Avaya IPO ACCS C/D SPV RTS 8X5 1YPP

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