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Create Free Business Account| Product Supported | UPG ADV WFO R11 MIDMKT CR QM |
| Support Hours | Varies by contract |
| Covered Period | 3 Years |
| Provided Support | Technical Support and Software Updates |
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It includes vendor-provided technical support and access to R11 maintenance releases and patches for the WFO and QM components specified by MPN 233936. Exact SLA details and response times are defined in the Avaya support contract—consult your reseller for the contractual statement of work.
Yes. Avaya support contracts are typically renewable. Renewals and extension terms vary by program and region; contact Avaya or your authorized reseller to obtain renewal pricing and transition options.
The base coverage provides remote technical support and software updates. Any on-site services, professional services or managed-services engagements are contracted separately—confirm with Avaya or your reseller if on-site assistance is required.
Open support cases through your Avaya support portal or via the authorized reseller channel. Provide the MPN 233936 and R11 product identifiers to ensure the case is routed correctly to the WFO/QM team.
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