Avaya UPG ADV WFO R11 F/T Screen Recording

Minimize disruption to voice and screen recording workflows while upgrading to Avaya Workforce Optimization R11 with the Advanced Upgrade for Full/Term Screen Recording (MPN 220077). This 36-month support subscription keeps screen-recording entitlements active through the upgrade window, ensuring recorded interactions remain compliant and accessible for coaching, analytics, and dispute resolution. For operations teams, the SKU reduces migration risk by preserving vendor escalation channels and update eligibility for the R11 WFO suite. For procurement and architecture teams, the defined support term provides a clear timeline for budget, retention policy alignment, and archival workflows. Use this SKU when upgrading core WFO components where recording continuity, forensic integrity, and auditable retention are required. Confirm the exact scope—such as whether cloud connectors, storage, or third-party recorder integrations are included—against your Avaya contract and implementation plan.