Avaya UPG ADV WFO R11 Archive Mgr 1YPP

Protect access to archived interactions and preserve compliancy during the first year after your WFO R11 upgrade. This one-year support subscription for Avaya UPG ADV WFO R11 Archive Manager (1YPP) delivers vendor-backed coverage to keep archives accessible, searchable, and auditable while your operations stabilize after upgrade. Designed for enterprise contact centers that rely on historic call and interaction data for compliance, quality assurance, and analytics, the subscription reduces organizational risk by ensuring vendor remediation for defects and availability issues. The offering focuses on archive manager continuity rather than new feature development—appropriate when the priority is retention integrity and operational stability. Pair this subscription with your internal change control and backup processes to maintain chain-of-custody and allow compliance teams rapid access to evidence. Documentation, incident escalation, and access to Avaya support channels are included according to the product’s terms, so your infrastructure team can coordinate fixes and validation without diverting engineering resources from production services.