Avaya UPG ADV SURVEY ASST R3 INBND PT 5YPP

Turn post-contact feedback into usable operational data with Avaya Advanced Survey Assistant R3. Built for inbound environments, this package helps contact centers gather customer responses at the right moment in the journey, when feedback is most relevant and most actionable. For senior operations teams, survey data is only valuable when it is timely, structured, and tied to the service experience. Advanced Survey Assistant supports that goal by helping organizations capture inbound customer sentiment and translate it into measurable insight for quality programs, coaching, and service improvement. This 5-year package is well suited to enterprises that want a stable, long-term entitlement aligned to their Avaya communications environment. It supports organizations that need to monitor customer experience trends, validate service performance, and close the loop between frontline interactions and management reporting. For procurement teams, it offers a clear path to extend platform value while keeping customer feedback collection tightly connected to the contact center.