UPG ADV SURVEY ASST R3 BASE 1YPP

Turn customer feedback into a measurable part of contact center operations. UPG ADV SURVEY ASST R3 BASE 1YPP adds a licensed survey assistant entitlement to an Avaya environment, giving teams a defined way to collect post-interaction responses and connect service outcomes to reporting workflows. For organizations running high-volume support operations, survey data is only useful when it is easy to capture and consistent enough to compare over time. This 1-year software entitlement is designed for that purpose: it supports structured feedback collection after calls or other customer interactions, helping operations leaders track satisfaction trends, identify recurring service gaps, and prioritize coaching or process changes. Because this is a software licensing item rather than a hardware product, deployment stays lightweight and procurement stays clean. It fits teams that already rely on Avaya contact center infrastructure and need a specific add-on to extend survey functionality without introducing a separate platform. The result is better visibility into customer experience, with a licensing model that aligns to annual planning and renewal cycles.