Avaya UPG ADV ONE-X AGT R2 Video AGT 3YAN

Add video to the agent experience without changing the core Avaya contact center model. UPG ADV ONE-X AGT R2 VIDEO AGT 3YAN is designed for organizations that want to move beyond voice-only engagement and give agents a richer way to handle high-value conversations, escalations, and complex support cases. This upgrade fits teams that need more than basic telephony. Video can improve clarity during troubleshooting, reduce back-and-forth on technical issues, and create a more accountable interaction when visual context matters. For enterprise IT and contact center leaders, that means a better path to first-contact resolution and a stronger customer experience without introducing a separate collaboration platform. The 3-year term supports planned budgeting and longer deployment cycles, making it easier to align licensing with refresh schedules and operational roadmaps. For Avaya customers already invested in One-X Agent, this package preserves continuity while expanding what each agent can do in the moment that matters most. When every interaction carries cost, time, and customer impact, adding video to the agent workflow is a practical upgrade. It helps teams handle complex cases with more precision and gives organizations a clearer return from their communications investment.