Avaya 342080 CMS18 Pro RTST Upgrade 1YPP

Maintain support alignment for Avaya CMS18 Pro runtime environments with a 1-year upgrade entitlement. This item is designed for organizations that need to keep an existing deployment under an active support framework while managing renewal cycles and lifecycle transitions. For infrastructure and procurement teams, the value is straightforward: preserve continuity without introducing unnecessary platform change. A support upgrade entitlement helps keep the environment current from a service perspective, which is especially important when the system remains in production and must continue meeting operational expectations. This is a support and warranty offering, so the emphasis is on coverage, timing, and administrative clarity. It helps reduce the friction of managing installed base support by providing a defined annual term tied to the supported Avaya CMS18 Pro runtime environment. For teams responsible for contact center availability, that means one less variable in the maintenance plan and a clearer path through renewal windows.