Avaya UPG ADV CMS R18 Calabrio Hist 1YPP

Keep historical contact center data available when reporting accuracy matters most. This Avaya upgrade package is designed for environments running CMS R18 with Calabrio historical integration, giving teams a defined 1-year support path for continuity planning and system alignment. For operations leaders, the value is not just access to data — it is confidence that historical reporting remains available for staffing analysis, service-level review, and performance tracking without forcing a disruptive platform change. That matters in mature contact center environments where reporting continuity is tied directly to workforce planning and executive visibility. This package fits organizations that need to extend an existing Avaya CMS deployment rather than replace it. It supports a measured upgrade strategy, helping teams preserve prior investment while maintaining the reporting foundation required for day-to-day operations. For procurement teams, the 1-year term provides a clear renewal window and a predictable path for budgeting and lifecycle management. Choose this option when historical reporting is still a business requirement and the goal is to keep the current environment stable, supported, and ready for the next planning cycle.