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Create Free Business Account| Pricing Type | Support entitlement |
| Product Supported | Avaya CMS R18 |
| Support Hours | Standard vendor support window |
| Bundle Support | RLTM |
| Covered Period | 3 years |
| Support Channel | Third-party support |
| Provided Support | Third-party upgrade entitlement |
| Service Characteristic | Upgrade coverage |
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It is a 3-year third-party upgrade entitlement for Avaya CMS R18 in RLTM environments, intended to extend coverage during transition planning.
No. It is a support entitlement that helps maintain coverage while you plan or execute a future upgrade path.
The entitlement covers a 3-year period.
It is best for teams that need to keep Avaya CMS R18 protected while delaying a full platform replacement or migration.
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