Avaya UPG ADV CMS R17 HA AGT 101-250 3YPP

Ensure continuity of Avaya Call Management System (CMS) R17 in high-availability configurations with a three-year advanced upgrade and support package for 101–250 agents. This entitlement supplies upgrade rights, software fixes, and vendor technical support tailored to CMS R17 and HA topologies. It helps reduce risk during version migrations, keeps historical reporting intact, and preserves HA failover testing practices. For contact centers in regulated or high-availability environments, having continuous vendor support minimizes downtime during patching and upgrades and keeps reporting features certified. This package is sized for mid-scale agent counts and is intended to be applied to the specified agent band; licensing activation and entitlement management are handled through Avaya’s registration process. Select this plan when preserving CMS feature continuity and HA readiness across a defined agent population is a procurement priority.