Protect critical backup infrastructure with a service plan built around response speed and on-site execution. This HPE Care Pack Proactive Care Service covers the HP B6200 48TB StoreOnce Backup System with 24x7x4 hour support for 5 years, giving operations teams a defined path to restore service when hardware issues arise. The parts-and-labor model reduces friction during incidents by keeping both replacement components and repair activity under the same service umbrella. On-site delivery matters when the system supports backup and recovery workflows that cannot wait for depot turnaround or ad hoc coordination. For organizations that depend on StoreOnce to preserve recovery points and maintain backup integrity, this service helps convert unpredictable repair events into a managed support process. The extended 5-year term also aligns with infrastructure refresh cycles, making it easier to budget support alongside the platform itself. It is a practical choice for teams that value response commitments, physical service coverage, and continuity for a system that sits at the center of data protection operations.