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Create Free Business Account| Product Supported | Avaya Aura R6 S8510 High‑Availability |
| Covered Period | 36 months |
| Provided Support | Upgrade support for high‑availability |
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Yes. This SKU focuses on Avaya Aura R6 on S8510 high‑availability configurations and provides guidance for coordinated, rolling upgrades and failover validation during the 36‑month term.
No. Hardware replacement or on‑site parts coverage is not included. For hardware SLAs, order a separate Avaya hardware maintenance contract.
Avaya will provide remediation guidance and recommended rollback procedures as part of the upgrade support engagement; complex engineering fixes are escalated per Avaya support processes.
Yes. Customers commonly pair upgrade support with a full maintenance agreement to cover non‑upgrade incidents, hardware faults, and ongoing operational SLAs.
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