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Create Free Business Account| Pricing Type | One-time term purchase |
| Mpn | 252567 |
| Product Name | UPG ADV AURA R6 FND 5YPP |
| Product Supported | Avaya Aura R6 |
| Support Hours | Varies by contract |
| Covered Period | 5 years |
| Provided Support | Technical support and software updates |
| Service Location | Varies by contract |
| Service Description | Support entitlement for software fixes, updates and vendor technical assistance |
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5YPP provides a five-year software maintenance entitlement that includes licensed software updates and access to Avaya technical support for covered releases during the term.
No. This entitlement covers software maintenance and vendor technical support; hardware replacement requires a separate hardware support contract.
Yes. The maintenance entitlement preserves upgrade rights for supported releases published by Avaya during the covered period.
Incidents are routed through Avaya support channels. Severity-based escalation follows Avaya’s support procedures as defined in the customer’s contract.
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