Avaya UPG ADV AAEP R7 Email Support

Sustain email operations on AAEP R7 with a one-year, upgrade-level support package designed for infrastructure teams who cannot accept prolonged outages. This Avaya UPG ADV offering maps to the AAEP R7 Email product and delivers 3,600 hours of email-based technical support and escalation to Avaya specialists. The upgrade-level scope prioritizes incident handling and provides a structured escalation path to streamline problem resolution and firmware or configuration guidance when required. Procurement teams gain predictable contract terms and a single-source relationship for vendor support. IT directors and systems architects get clear accountability for email availability, controlled renewal cadence, and a plan that complements on-site field services when escalation requires deeper intervention. Choose this SKU when you need focused Avaya expertise, consistent email support capacity, and a defined one-year term that aligns with budget cycles and change windows.