Avaya 296613 UPG ADV AACC R7 RPT CRT WIZ 1YPP

Keep contact center reporting aligned with your Avaya Aura Contact Center environment through a 1-year upgrade path for advanced AACC reporting. This license is designed for organizations that need to preserve reporting continuity while moving to the supported release path associated with the product line. For teams running high-volume customer operations, reporting access is not optional. Historical trends, queue performance, agent activity, and service-level visibility all depend on stable analytics tooling. This upgrade path helps maintain that continuity without forcing a broader platform change. It is a practical fit for enterprises that have standardized on Avaya and want to protect prior investment in reporting workflows, dashboards, and operational review processes. By keeping the reporting layer current, IT and contact center leaders can continue using familiar data structures and decision routines with less disruption to daily operations. Use this option when the priority is to extend the life of an existing AACC reporting deployment and keep the environment aligned with the vendor’s supported upgrade path. It is a focused purchase for organizations that value continuity, control, and predictable planning over a full replacement cycle.