Avaya UPG ADV AACC R6 Midsize Rslncy CM6 1YPP

Keep midsize contact center operations steadier with the Avaya Advanced AACC R6 resiliency upgrade package. This software offering is aimed at organizations that need stronger continuity planning around their Avaya contact center environment, especially where service interruptions can quickly affect customer experience and agent productivity. By focusing on resiliency, the package supports a more dependable operating posture for teams running AACC R6 with CM6 alignment. That matters when contact center availability is tied directly to revenue, service levels, and customer retention. Rather than adding broad new functionality, this package is built to reinforce the core environment so operations can recover more predictably and stay aligned with business expectations. The midsize scope makes it a practical fit for organizations that have outgrown basic protection but do not need enterprise-scale complexity. With a one-year prepaid structure, it also gives procurement teams a clear planning window for budgeting and renewal management while preserving continuity for the deployed platform.