Avaya SYNTELATE Upgrade Web to Ent Agt for POM

Move agent capability forward without reworking the entire contact center stack. SYNTELATE UPG WEB TO ENT AGT FOR POM provides the upgrade path from web agent to enterprise agent for Avaya POM environments, helping teams align licensing with operational requirements. This entitlement is designed for organizations that have outgrown a lighter agent model and need a more complete enterprise agent posture. It supports a controlled transition that can improve how contact center teams plan licensing, manage user roles, and standardize agent functionality across the environment. For procurement, it creates a clear upgrade line item. For operations, it reduces ambiguity around what the deployment is entitled to use. For architecture teams, it fits into a broader contact center roadmap without forcing a platform change. When agent capability becomes a business requirement, the right upgrade path matters. This SKU is built for that moment: a targeted move from web-based access to enterprise agent functionality within the Avaya POM ecosystem.