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Create Free Business Account| Pricing Type | Support subscription |
| License Quantity | 11 seats (lower bound — see order) |
| Mpn | 208315 |
| Product Supported | SSU EC500 R8.X SM 11-25 AN |
| Support Hours | Per contract |
| Covered Period | Contract term — customer-selected |
| Provided Support | Manufacturer Technical Support |
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Yes. This SKU is scoped for EC500 R8.X sites in the 11–25 user range and is intended for single-site or small multi-site deployments. Confirm exact seat mapping with A5 IT during order.
A5 IT will validate your EC500 configuration and entitlement needs prior to order completion and can coordinate a compatibility check with Avaya to ensure R8.X support applies to your topology.
Hardware replacement is not automatically included unless specified in your contract. This SKU focuses on software support, patch entitlement and vendor escalation.
Term length and renewal options are set at purchase. Work with your A5 IT sales engineer to align coverage windows, renewal cadence and cost to your operational requirements.
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