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Create Free Business Account| Scope | 251+ agents |
| Mpn | 219751 |
| Brand | AVAYA |
| Category | software-services/professional-services |
| Product Name | SSU CC R6.X ELITE AGENT 251+ AN |
| Provided Support | Software updates and technical assistance |
| Service Type | Support & Subscription |
| Remote Onsite | Remote support with optional on-site escalation |
| Service Duration | 12 months |
| Service Description | Annual software support subscription ensuring R6.X compatibility, updates, and technical assistance for 251+ agent deployments. |
Business account holders on Professional Services typically save 8% vs. retail pricing. Create a free account to see your price.
It provides annual software support and updates for Avaya Contact Center R6.X deployments, plus access to Avaya technical assistance and prioritized incident handling for 251+ agent environments.
The subscription covers R6.X contact-center software regardless of deployment model; remote support is standard and on-site escalation is available per contract terms.
Vendor-supplied updates and patches are delivered through Avaya’s established release channels; your support agreement defines access and timing.
By providing prioritized incident handling, version compatibility guidance, and timely patches, the subscription reduces outage windows and helps preserve agreed SLA performance.
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