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Create Free Business Account| Mpn | MPN 219142 |
| Vendor | Avaya |
| Product Name | SSU AES R5.X DMCC BASIC PP |
| Product Supported | Avaya AES R5.X DMCC |
| Support Hours | Vendor-defined support hours |
| Covered Period | Contact Avaya for available terms |
| Provided Support | DMCC interface maintenance and corrective fixes |
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BASIC PP covers DMCC-specific maintenance such as corrective fixes, compatibility updates and access to Avaya-published patches for the AES R5.X DMCC interface. It does not extend to unrelated AES subsystems.
Provide the MPN 219142 to your Avaya reseller or support portal; they will validate entitlement and advise available term options and activation steps.
Yes. The package includes vendor-issued security and corrective updates that directly affect DMCC interface behavior and stability.
BASIC PP protects DMCC interface stability across sites, but large deployments with broader coverage needs may require expanded entitlements—consult Avaya or your reseller to align support scope with operational risk.
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