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Create Free Business Account| Mpn | 220513 |
| Vendor | Avaya |
| Category | software-services/support-warranties |
| Product Name | SS CCE R5.X USER/VCE AGT PP |
| Product Supported | Avaya Contact Center Enterprise R5.x — User/VCE agent support |
| Covered Period | Vendor-defined (confirm term with Avaya) |
| Provided Support | Vendor software support and updates (contact Avaya for scope) |
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It covers vendor-supplied software fixes, updates, and technical support related to User and VCE agent entitlements for Avaya Contact Center Enterprise R5.x. Confirm specific coverage and exclusions with Avaya.
Activation is handled through Avaya or an authorized channel partner. Provide your product entitlement details and MPN 220513 when contacting sales or support.
Term length is defined by Avaya. Please confirm the covered period and renewal terms with Avaya or your reseller prior to purchase.
Yes. The package provides vendor guidance and tested updates to preserve agent interoperability during CCE R5.x upgrade activities; coordinate plans with Avaya support.
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