Avaya SA PREF WFO12 WFM PK 1YPP

Maintain operational continuity for Avaya WFO12 Workforce Management (WFM) with a 1-year Preferred Software Assurance pack (MPN 235447). This service preserves your entitlement to software updates, security fixes, and vendor-level support pathways so teams can focus on schedule adherence, forecasting accuracy, and service-level attainment. The preferred tier targets organizations that require prioritized handling of incidents and trusted access to software maintenance without upgrading to higher-cost enterprise tiers. Procurement receives a clearly scoped one-year term to align renewals with licensing cycles. For infrastructure owners, this SKU reduces administrative friction by centralizing WFM support under a single Avaya assurance contract. Use this pack when you need predictable coverage for a defined period, minimal operational disruption, and direct vendor remediation for WFO12 WFM issues. Delivery is via entitlement assignment to your Avaya account and documented in your support portal.