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Create Free Business Account| Product Supported | Avaya CMS R19 |
| Provided Support | Technical Support |
| Service Characteristic | Priority case routing; remote troubleshooting; update entitlement |
| Service Type | Preferred Support |
| Remote Onsite | Remote |
| Duration Hours | 8,760 Hours (approx. 1 Year) |
| Service Duration | 1 Year |
| Service Location | Global Remote |
| Product Supported | Avaya CMS R19 |
| Service Description | Prepaid preferred remote support for Avaya CMS R19 |
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The 1 Year prepaid term provides remote preferred technical support for Avaya CMS R19, including priority incident routing, remote troubleshooting, and coordinated access to CMS R19 updates for the duration specified.
This offering is structured for remote delivery. Onsite services can be added via a separate statement of work or an upgraded service SKU based on location and scope.
Incidents are routed as preferred cases into Avaya’s support workflow to shorten triage time and expedite escalation paths; escalation matrices are defined at contract start.
Yes. The package provides entitlement to CMS R19 updates applicable during the 1 Year prepaid term, coordinated through the vendor support process.
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