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Create Free Business Account| Service Type | Software Assurance / Preferred Support |
| Remote Onsite | Remote |
| Duration Hours | null Hours |
| Service Duration | 3 Year |
| Service Location | Not specified |
| Service Description | Preferred support for Avaya Contact Center R7 Elite agent software including prioritized cases and updates |
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3YPP indicates a three-year preferred support plan tied to the specified Avaya Contact Center R7 Elite agent components (MPN 291730), providing prioritized case handling and access to software updates during the term.
This offering focuses on software assurance and prioritized technical support for Contact Center R7 Elite agent software; on-site hardware repair is not specified in the provided product identifier.
Prioritized case handling reduces time-to-resolution for incidents affecting agent workflows by routing cases to higher-priority queues and accelerating vendor escalations, minimizing agent downtime and SLA impact.
Yes — procurement teams typically attach this MPN-specific preferred support plan to existing Avaya Contact Center contracts to align coverage and simplify lifecycle management; confirm with your Avaya account representative.
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