AVAYA SA PREF WRKSPC R3 W/CCM AGT 350219

Sustain mission-critical agent endpoints and call-control integrations by placing Workspace Release 3 and the CCM Agent under Avaya Software Assurance. This offering ensures vendor-level continuity: access to release updates, security fixes, and guidance for integrating Workspace R3 with Avaya Communications Manager agent components. For infrastructure teams managing high agent counts, the package reduces operational risk during patch cycles and platform updates by centralizing entitlement and support with the vendor. Procurement value comes from predictable vendor remediation and coordinated compatibility checks that lower the hidden costs of in-house validation, rollback, and emergency fixes. This SKU is intended for organizations that require vendor traceability for compliance, proven upgrade paths for agent software, and a single point of contact for defect escalation. Confirm exact term and coverage with Avaya representative; licensing and renewal options may affect total cost of ownership. A5 IT will help map this assurance to your existing Avaya estate and procurement cycle to justify budget and minimize disruption during lifecycle events.