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Create Free Business Account| Pricing Type | Subscription |
| License Quantity | 1 unit (per adapter SKU) |
| Mpn | MPN 235561 |
| Product Supported | Avaya Workforce Optimization 12 KPI Design Adapter |
| Support Hours | Business hours with preferred escalation |
| Covered Period | 36 months |
| Provided Support | Preferred support for KPI design adapter maintenance |
| Service Location | Remote |
| Service Description | Preferred ondersteuning for adapter configuration, compatibility validation, and fixes |
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The package provides preferred support for the WFO12 KPI Design Adapter, covering configuration guidance, compatibility validation, and access to vendor‑sanctioned fixes over the covered term to maintain KPI feed continuity.
This SKU is intended to represent a 36‑month preferred support term. Confirm exact term and renewal options with your Avaya reseller or A5 IT account representative during procurement.
Licensing is SKU‑based. If you have multiple adapters or sites, order the appropriate quantity of MPN 235561 units. Discuss volume or enterprise agreements with your reseller for consolidated licensing.
Preferred support provides prioritized access to support engineers, recommended configuration guidance, and faster routing to vendor resources, which shortens time to remediate adapter issues impacting KPI visibility.
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